Article ID: 128734, created on Apr 24, 2016, last review on Apr 24, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office365 subscription synchronization fails with the error:

1234567 - Error: Customer xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has no offer 'PROJECTCLIENT' provisioned

Cause

Corresponding subscription is disabled on the OA side:

OfferId: 5dbd1579-34b6-445c-a93a-efd8371c9b05, SubscriptionId: yyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyyc, Status: Disabled, Quantity: 0, Usage: 0

But on the MOP side 2 licenses are still assigned to users:

> Get-MsolAccountSku -TenantId 53******-********-*********3e

AccountSkuId                                 ActiveUnits     WarningUnits    ConsumedUnits

------------                                 -----------     ------------    -------------

syndication-account:ENTERPRISEPACK           10              0               10

syndication-account:PROJECTCLIENT            0               0               2

So in OSA the limit of these licenses in the subscription is now zero, but in Microsoft canceled licenses are kept for 90 days.

Resolution

  1. for each license press Reconcile now in MOP and follow the wizard to remove the license from the user
  2. Repeat the synchronization attempt (or resubmit failed task)

Search Words

Customer ... has no offer 'PROJECTCLIENT' provisioned

has no offer 'LITEPACK' provisioned.

Office365 subscription synchronization fails: Customer has no offer provisioned

Error: Customer 87ee878b-f223-40e9-a8d0-b24fb855a9a8 has no offer 'EXCHANGESTANDARD' provisioned

Subscription not synchronized

Subscription 1048140: The data was not obtained from the MOP because of error: Error: Customer 8a61575f-cb7c-4940-9705-e4a6134cf969 has no offer 'EXCHANGESTANDARD' provisioned.

Customer has no offer provisioned

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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