Article ID: 128733, created on Apr 24, 2016, last review on Aug 25, 2016

  • Applies to:
  • Operations Automation
  • Business Automation


Office365 provisioning task fails:

Provisioning: resource 94e73659-ce5e-4d7b-a99e-7d0b918bda8a of type 'subscriptions' for APS application 'Microsoft Office 365-6.1-105': Request error: 500 Internal Server Error.

500 Internal Server Error
Provisioning: resource 34ac9d90-86ef-425d-b3d1-65d9fdbce255 of type 'tenants' ( for APS application 'Microsoft Office 365-6.1-110': Non-negative number required.
Parameter name: count.

The following error is returned from Microsoft (check logs):

{"object_type":"Error","code":"OMS_7006","error_code":"OfferUseLimitExceeded","message":"Use limit is exceeded for Offer id '031C9E47-4802-4248-838E-778FB1D2CC05'"}


According to Microsoft policy, some O365 offers are concurrent, which means that one customer (tenant) can only have one subscription with that offer. The examples of concurrent offers:

  • Office 365 Business
  • Office 365 Business Essentials
  • Office 365 Business Premium

real-life example: customer already had Office 365 Business Premium license provisioned in MOP. Currently this subscription has Terminated status on the BA side, which allows customer to place a new order for the same license type. But in terms of Microsoft is it not allowed since customer can not own 2 similar concurrent licenses, bound to the same tenant (or same account).


  1. Remove the subscription from OA manually
  2. Remove subscription from MOP by contacting Microsoft Support as OA will change the status of subscription to suspended
  3. Process the task to provision Office 365 Business Premium for a new subscription
  4. Check Configuring Filtration of Incompatible Offers documentation article in order to be sure it has been done

Search Words


non-negative number required

office 365 Use limit is exceeded for Offer id

"message": "Use limit is exceeded for Offer id 'BD938F12-058F-4927-BBA3-AE36B1D2501C'", "additionalNonlocalizableMessage": "",

non-negatice number required

Non-negative number required.

Tokyo Ohka Kogyo Europe

Service Creation Timeout Exceeded

Office 365-16.5-64': Service unavailable. Please try again later..

office365 provisioing issue Office 365-6.4-63': Use limit is exceeded for Offer id '031C9E47-4802-4248-838E-778FB1D2CC05'.

exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

Non-negative number required

failed task

9489466 Provisioning "Tenant" for APS application Microsoft Office 365 Jan-28-2016 15:01:15 aps_application_instance2141 subscription_id1011208 1011208 Enabled Failed 9489437 APS application 'Microsoft Office 365', id 333, instance 2141 -> service 'office365domains', instance 26193: Finalizing operation, site '' Jan-28-2016 15:01:15 aps_application_instance2141 subscription_id1011043 1011043 Disabled Rescheduled 9489436 Unprovisioning "Domain" for APS application Microsoft Office 365 Jan-28-2016 15:00:50 aps_application_instance2141 subscription_id1011043 1011043 Disabled Failed

KroonTechniek B.V.


2 Office365 subscriptions after import to Odin


message": "Non-negative number required.\r\nParameter name: count"

Use limit is exceeded for Offer id

Office365 not assigning licenses

Internal Server Error

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 198398b282069eaf2d94a6af87dcb3ff

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