Article ID: 128733, created on Apr 24, 2016, last review on Nov 10, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office365 provisioning task fails:

Provisioning: resource 94e73659-ce5e-4d7b-a99e-7d0b918bda8a of type 'subscriptions' for APS application 'Microsoft Office 365-6.1-105': Request error: 500 Internal Server Error.

Body:
500 Internal Server Error
Provisioning: resource 34ac9d90-86ef-425d-b3d1-65d9fdbce255 of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.1) for APS application 'Microsoft Office 365-6.1-110': Non-negative number required.
Parameter name: count.

The following error is returned from Microsoft (check logs):

{"object_type":"Error","code":"OMS_7006","error_code":"OfferUseLimitExceeded","message":"Use limit is exceeded for Offer id '031C9E47-4802-4248-838E-778FB1D2CC05'"}

Cause

According to Microsoft policy, some O365 offers are concurrent, which means that one customer (tenant) can only have one subscription with that offer. The examples of concurrent offers:

  • Office 365 Business
  • Office 365 Business Essentials
  • Office 365 Business Premium

real-life example: Customer already had Office 365 Business Premium license provisioned before. Currently this subscription has Terminated\Removed status on the OA side, which allows customer to place a new order for the same offer. But there is a, so called, grace period on the MS side when subscription is having Suspended status for ~90 days long, but still bound to this customer. Thus Microsoft provides an opportunity to restore subscriptions, but prevents new subscriptions creating from the OA side - concurrent offers conflict.

Resolution

  1. Remove the subscription from OA manually
  2. Remove subscription from MOP by contacting Microsoft Support as OA will change the status of subscription to suspended
  3. Process the task to provision Office 365 Business Premium for a new subscription
  4. Check Configuring Filtration of Incompatible Offers documentation article in order to be sure it has been done

Search Words

ApplicationUnknownError

non-negative number required

office 365 Use limit is exceeded for Offer id

"message": "Use limit is exceeded for Offer id 'BD938F12-058F-4927-BBA3-AE36B1D2501C'", "additionalNonlocalizableMessage": "",

non-negatice number required

Non-negative number required.

Tokyo Ohka Kogyo Europe

Service Creation Timeout Exceeded

Office 365-16.5-64': Service unavailable. Please try again later..

Account #1000824, Service Plan #26285: HTTP Error 500: Internal Server Error(The CSP subscription b19e0a06-9cfa-4c86-88e4-ad651f751780 already exists in the local database and is bound to the SA customer account with the internal identifier 62333668-53e7-4479-8564-6892a07dc3f0 (SA subscription 1037663).)

office365 provisioing issue Office 365-6.4-63': Use limit is exceeded for Offer id '031C9E47-4802-4248-838E-778FB1D2CC05'.

exception: System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

Non-negative number required

provisioning failed

test

failed task

9489466 Provisioning "Tenant" for APS application Microsoft Office 365 Jan-28-2016 15:01:15 aps_application_instance2141 subscription_id1011208 1011208 Enabled Failed 9489437 APS application 'Microsoft Office 365', id 333, instance 2141 -> service 'office365domains', instance 26193: Finalizing operation, site 'https://10.20.104.11:443/O365App/aps/' Jan-28-2016 15:01:15 aps_application_instance2141 subscription_id1011043 1011043 Disabled Rescheduled 9489436 Unprovisioning "Domain" for APS application Microsoft Office 365 Jan-28-2016 15:00:50 aps_application_instance2141 subscription_id1011043 1011043 Disabled Failed

KroonTechniek B.V.

ass

2 Office365 subscriptions after import to Odin

dd

Use limit is exceeded for Offer id

message": "Non-negative number required.\r\nParameter name: count"

Internal Server Error

Office365 not assigning licenses

Provisioning o365

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF