Article ID: 128723, created on Apr 22, 2016, last review on Apr 22, 2016

  • Applies to:
  • Operations Automation 5.5

Symptoms

A sales order to provide an NG Shared Hosting subscription fails:

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_message = There is no appropriate host for provisioning:...

In /var/log/poa.debug.log during provisioning:

Apr 10 19:25:22 osscore : DBG [openapi:172.1.12.201:28780 1:3231:f2c07b20 Apache]: [txn:373727 apache::apache_impl::doProvideResources] PHP as module is not supported by service 1010

The service template used for provisioning includes a 'Shared Hosting PHP' resource that is configured to provide PHP as Apache module.

Provisioning fails even if the service plan does not include this resource.

Cause

NG Apache hosts do not support PHP to run as Apache module. By design, NG hosting service templates must not include resource types, configured to provide PHP as Apache module.

Creating Service Template for Apache Web Hosting > Specifying Resource Types for Main and Additional Features

"Important: Including PHP resources for the PHP mode which is disabled in the Apache service configuration may cause provisioning failure. Moreover, there must be at least one host supporting all configurations of PHP which are included into the service template."

Resolution

Remove the 'Shared Hosting PHP' resource from the service template and add the 'Shared Hosting PHP' resource configured to provide PHP in FastCGI mode.

Creating Resources for Shared Apache Web Hosting > Creating 'Shared Hosting PHP' Resource Type

Search Words

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_message = There is no appropriate host for provisioning: IP Type: 'shared v4, exclusive v6'; PHP paths: '/opt/alt/php53/usr/bin/php-cgi:/opt/alt/php55/usr/bin/php-cgi:/opt/alt/php54/usr/bin/php-cgi:/usr/bin/php-cgi:modules/libphp5.so:/usr/libexec/php4-cgi/bin/php:fastcgi:/opt/alt/php56/usr/bin/php-cgi' Subscription #1415652 does not exist.. Description 1 Month(s) Subscription for Plan 'Linux Minimus NG (single ST test - 2360)'.

error creating webhosting on lab

PHP as module is not supported by service

provision fail

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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