Article ID: 128699, created on Apr 20, 2016, last review on Apr 20, 2016

  • Applies to:
  • Operations Automation 6.0


On an attempt to create either archive (GZIP, TAR, ZIP) of a directory containing sub-directories in File Manager, the following error is thrown:

Unable to create archive.
Unable to download file from FTP: **/webspace/httpdocs**


Software issue POA-95506: Problem in implementation in elFinderVolumeFTP.class.php that contains issue in ftp_download_files that used for archiving.


The workaround for this issue is:

  1. Manually create an archive of the required directory (.zip for expample):

    zip -r dir1 
  2. Assign it to a webspace user and group:

    chown webspuser:webspgroup
  3. Set correct permissions:

    chmod 755

If you have inquiries regarding the status of the software issue, please contact your Technical Account Manager or the Pooled Technical Associates team at

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