Article ID: 128648, created on Apr 11, 2016, last review on Apr 11, 2016

  • Applies to:
  • Operations Automation 5.5

Symptoms

Error occurs when trying to synchronize subscription via CCP:

Failed to update 1 user(s):
- admin@contoso.onmicrosoft.com (Office 365 user with login 'admin@contoso.onmicrosoft.com' and GatewayId 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' doesn't exist)

Cause

Software-related issue APSA-7240: "Cannot find Office 365 user with GatewayId" error appears when user clicks Synchronize Now link.

Resolution

APSA-7240 has been fixed in APS2 package Office365 5.1. After upgrading to this version it will still not be possible to synchronize old subscription. The solution is to delete problem user via CCP, add it back again and then click Synchronize Now.

Search Words

and GatewayId

cannot find office365 user with gatewayid

Office 365 user with login

Office 365 user with login and GatewayId doesn't exist

Unable to sync subscription

office 365 synchronize now

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