Article ID: 128613, created on Apr 3, 2016, last review on Apr 3, 2016

  • Applies to:
  • Operations Automation 5.5

Symptoms fails with the error:

2015-10-15 13:29:41.294 DEBUG stdout = 'Starting pleskd: [  OK  ]
2015-10-15 13:31:47.526 ERROR Error trace:
2015-10-15 13:31:47.527 ERROR poaupdater.uUtil.ExecFailed
['/usr/local/pem/bin/pleskd_ctl', '-f', '/usr/local/pem/etc/pleskd.props', 'ping', '123'] exited with non-zero status 1
2015-10-15 13:31:47.541 ERROR
at execCommand (/usr/lib/python2.4/site-packages/poaupdater/ :88) in raise ExecFailed(command, status)


Connectivity issues between the VPS and the Management Node.


First of all, please check the connectivity between the VPS and the Management Node:

# telnet 8352
telnet: connect to address Connection timed out

Here is the IP address of the Management Node. The issue could occur because conversion was executed with some incorrect parameters (e.g. inaceessible gateway was specified). Please check the article about to troubleshoot the issue:

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