Article ID: 128586, created on Mar 29, 2016, last review on Mar 29, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

VE operational task failed with the following output:

Request to APS controller failed:
{message:P100001: Operation failed; details: [Failed to execute command in VE]}

Error in logs:

/disp:13766:15705/ VM command 'DspCmdVmLoginInGuest' with uuid = {complete UUID}
finished with result PRL_ERR_VM_EXEC_GUEST_TOOL_NOT_AVAILABLE (0x80034001) )
{complete UUID}

VE does not respond to the direct console commands:

[root@server]# prlctl restart [VE UUID]
Restarting the VM...
Failed to restart the VM: Operation failed. Failed to execute the operation.

Cause

VE GuestTools package is broken or outdated.

Resolution

Check the GuestTools version currently installed:

[root@server ~]# prlctl list -i [VE UUID] | grep Tools
GuestTools: state=outdated version=6.9.23859.1130710
[root@server ~]# rpm -qa parallels-server
parallels-server-6.11.25106.1228413-1.el6.x86_64
  1. Update GuestTools package inside the VE, using the Install / upgrade / remove Guest Tools in Linux VM KB article.

  2. Re-run the failed task.

Search Words

Failed to execute command in VE

PRL_ERR_VM_EXEC_GUEST_TOOL_NOT_AVAILABLE

prlctl GuestTools

Request to APS controller failed: {message:P100001: Operation failed; details: [Failed to execute command in VE]}

Operation failed; details: [Failed to execute command in VE

P100001

GuestTools: state=outdated

DspCmdVmLoginInGuest

GuestTools

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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