Article ID: 128571, created on Mar 23, 2016, last review on Mar 23, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When clicking the Websites tab of the particular webspace it shows only:

Web Hosting Access IP address: 192.168.0.10
FTP login: sub111_11 Change settings of the system user account used for remote access to Panel over SSH or RDP and working with files and folders in File Manager.

The following error is registered in the /usr/local/psa/admin/logs/panel.log on the management node:

[23-Mar-2016 08:57:10 UTC] PHP Fatal error:  Call to a member function getAttribute() on a non-object in /usr/local/psa/admin/plib/DefPackageMng.php on line 231

Cause

The file C:\Program Files (x86)\Parallels\Plesk\admin\db\defpackagemng.xml is corrupted.

Resolution

  1. Go to PA provider panel > Infrastructure > Service Nodes, click the IIS service node which is running the affected webspace
  2. Click Summary tab, on the bottom of the page under User installed packages click Refresh.

Search Words

cannot view websites

inaccessible websites

websites tab

webspace

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