Article ID: 128559, created on Mar 17, 2016, last review on Mar 17, 2016

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4


There is a promotion configured for a particular resource. How to apply the promotion on resource upgrade?

In CCP on "Buy Additional Resources" screen there is no text field to enter Promotion code.


There is no direct possibility to apply Promotion on resource upgrade. Additional resource should be purchased along with Subscription period of some certain Service Plan to be part of the same Sales Order. In this case Promotion specified during plan purchase will be applied to the resource price.

There is a feature request to implement promotion on resource upgrade: PBA-40436


There is a workaround to apply promotion to resource price after the plan purchase (in case some promotion has been applied at the plan purchase): it is only necessary to synchronize particular resource`s price:

1) Go to Home > Operation Director > Support Manager > Subscriptions > Subscription # > Resources >

2) Select particular resource

3) Press Synchronize

4) Select "Update Prices"

For the case if the subscription has been purchased without promotion the workaround is different:

1) In the promotion mentioned earlier, set check boxes for whether "Apply to Renewal" or "Apply to Switch Plan"

2) Renew subscription or switch it to some new plan (this plan should be also included into promoted plans)

3) Subscription/resource prices will be changed after processing renewal/change order.

Search Words

promotion for existing subscription

promotion resource upgrade

promotional code

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 210d017ddc3a076d22f0f865b1cf0730 92711db0799e8aefe8e51f12dace0496 801221f8cd76fba7300d1e6817c8e08b

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