Article ID: 128555, created on Mar 17, 2016, last review on Mar 17, 2016

  • Applies to:
  • Operations Automation


On attempt to perform O365 user synchronization in CCP, the message is thrown:

Completed synchronization.
Updated 1 user(s):
Failed to update 1 user(s):
- ('login' and 'password' properties must not be modified)


Login or password discrepancy between MOP and OA. Passwords are not synchronized from the Microsoft Online Services Portal to Service Automation. User logins (and passwords) should not be changed in the Microsoft Online Services Portal. These changes cannot be synchronized.

Please, refer to the corresponding section of the guide: Synchronizing Office 365 Organization with Microsoft Online Services Portal


Check login (including the subdomain part) and password of the mentioned user on the OA and MOP sides - they should be equal.

Search Words

'login' and 'password' properties must not be modified

O365 user login

O365 user synchronization

Office 365 user password

userid, login and password properties must not be modified

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF