Article ID: 128532, created on Mar 9, 2016, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

When under Top > Billing Director > Product Manager > Hosting Plans > Hosting plan name Licenses tab is clicked Application error appears with the following in its problem report:

Error-TEXT: 50:44] [FATAL] [11271] [Error::throw] URI handler (HSPC::BM::HP::Plan->teaser_office) error: Can't call method "id" on an undefined value at /usr/local/share/perl5/HSPC/MT/BM/HP/Control/LicClass.pm line 104.

Cause

Such behavior was classified as the software issue PBAS-30258. It was fixed in OBAS 4.5.6

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, below is the hotfix for 4.5.5 version

To prevent future errors, please download the hotfix for OBAS 4.5.5 64-bit and install it by running

# rpm -Uvh hspc-bm-lm-4.5.5-53.swsoft.x86_64.rpm
# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

To fix the plans already affected, please contact Odin Technical Support.

Search Words

Plans appear unavailable

Error-TEXT: 50:44] [FATAL] [11271] [Error::throw] URI handler (HSPC::BM::HP::Plan->teaser_office) error: Can't call method "id" on an undefined value at /usr/local/share/perl5/HSPC/MT/BM/HP/Control/LicClass.pm line 104.

The Attribute(s): #421,#490,#559,#628 cannot be assigned to the current hosting plan.

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF