Article ID: 128528, created on Mar 9, 2016, last review on Mar 9, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Acronis Cloud Backup APS instance upgrade fails:

Internal error: APSC: Upgrade to ver. 2.0-1028 : resource 2adc1874-269a-49a2-9346-6274f037aa09 of type 'globals' (http://acronis.com/aps/cloud-backup-v1/globals/6.5) for APS application 'Acronis Backup Cloud-2.0-1028' : Internal Server Error: Resource(s) not ready. Finish operations with all resource(s) first. Resource type: http://acronis.com/aps/cloud-backup-v1/tenant/6.4, resource id: 54eb02ac-0057-4bb5-9dae-2a68eac71b0f, resource status: aps:proto.

Cause

There are incomplete provisioning tasks for Acronis subscription in Operations Automation, therefore some Acronis resources reside in aps:proto state in APS controller database.

Resolution

Find failed tasks related to Acronis APS and make sure they are completed successfully.

Search Words

Resource(s) not ready. Finish operations with all resource(s) first.

Internal error: APSC: Upgrade to ver. 2.0-1028 : resource 2adc1874-269a-49a2-9346-6274f037aa09 of type 'globals' (http://acronis.com/aps/cloud-backup-v1/globals/6.5) for APS application 'Acronis Backup Cloud-2.0-1028' : Internal Server Error: Resource(s) not ready. Finish operations with all resource(s) first. Resource type: http://acronis.com/aps/cloud-backup-v1/tenant/6.4, resource id: 54eb02ac-0057-4bb5-9dae-2a68eac71b0f, resource status: aps:proto..

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