Article ID: 128518, created on Mar 7, 2016, last review on Mar 7, 2016

  • Applies to:
  • Business Automation 6.0

Symptoms

Account has an outdated billing date. Attempt to bill an account manually results in the error message:

Account #ID billed with errors

In the logs an error can be seen:

Collecting NIP on Account #ID failed with exception: There is already a Cancellation Order #ID in Status New (NW)

or it can be different order status (e.g. Open (OP)).

Cause

The issue is caused by the bug with id #PBA-71641 ("Collecting NIP fails with an exception: "There is already a Cancellation Order #ID in Status New (NW)"")

Resolution

Unless the bug is resolved, the only way to bill an account is to process or cancel a cancellation order.

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