Article ID: 128517, created on Mar 7, 2016, last review on Mar 7, 2016

  • Applies to:
  • Business Automation 6.0


Cancellation order for OpenSRS or ENOM certificate fails:

Removing of Service of Subscription #ID is failed. Deletion service of Subscription #ID failed
Order cancellation failed: Order is in an unacceptable state

Or subscription destroying according to the service terms or manually by clicking "Destroy" button fails with the same symptoms


The issue is caused by the bugs with ids #PBA-64788 ("Cancellation order is failed when cancel the Enom SSL certificate"), #PBA-64789 ("Cancellation order is failed when cancel the OpenSRS SSL certificate").


Please contact Odin Technical Team for assistance to resolve the issue.

Search Words

Order is in an unacceptable state

Failed to terminate certificate

Delete Subscriptions

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