Article ID: 128512, created on Mar 6, 2016, last review on Mar 6, 2016

  • Applies to:
  • Operations Automation

Symptoms

There is a task failing with:

    Queue name vps_operations_101
    Task name       Plesk in VPS 101 : configure zones for 'domain_name'
    Method name     configureDomainZone on SCREF:PleskBridge:0
    Last execution output   
    https://<ip_addr>:8443/enterprise/control/agent.php : protocol misconfiguration

Searching in /var/log/poa.log or debug log in Plesk, the Plesk API request can be obtained:

    [2015-06-17 16:32:21] DEBUG [api-rpc] Incoming API-RPC request [708c3374eca8a5b5839f719c32ff8128]:
    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet version="1.4.0.0">
      <dns>
        <get_rec>
        <filter>
            <domain_id>3</domain_id>
        </filter>
        </get_rec>
      </dns>
    </packet>

Check domain ID for the problematic domain name in Plesk database:

    mysql> select id, name from domains where name = 'example.com';
    +----+------------------+
    | id | name             |
    +----+------------------+
    |  9 | example.com      |
    +----+------------------+

Cause

The domain was deleted and created again on the side of Plesk, which changed the domain ID in Plesk scope. Changes should be reflected in OA database in order to restore the correct linkage.

Resolution

Update OA database with the correct domain ID value. Contact Odin Technical Support in order to complete the operation.

Search Words

Statement that is supposed to always return result return empty resultset.

Task ID 16266823 Queue name vps_operations_8465 Task name Plesk in VPS 8465 : configure zones for 'registro-test.pl' Task description Plesk in VPS 8465 : configure zones for 'registro-test.pl' Belongs to groups reinitialize VPS with Plesk 8465, republish domains on VPS 8465 Subscription ID 1095763 Queue status Failed Start not earlier than Jun-17-2015 09:54 Method name configureDomainZone on SCREF:PleskBridge:0 Last execution output https://46.41.132.250:8443/enterprise/control/agent.php : protocol misconfiguration

agent.php : protocol misconfiguration

protocol misconfiguration

Task 'Plesk in VPS 561 : configure zones for 'katscandu.com'' (id=15565444) execution failed

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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