Article ID: 128504, created on Mar 5, 2016, last review on Jun 28, 2016

  • Applies to:
  • Operations Automation

Symptoms

There is a number of errors like below shown in CCP > More Services > Directory Synchronization > Sessions:

ID  40235
Status  Error
Message User 'XXXXXX' failed with error: 'User with login 'XXXXXX@domain.local' already exists.', 1103
Directory Name  CN=XXXXXX,CN=Users,DC=domain,DC=local

Cause

The user has already been created in the Provider's AD.

Resolution

To make OA ignore this and just overwrite the user's data from the Customer Active Directory, in CCP > Directory Synchronization > Service > Service Configuration tab temporarily change Conflict Resolution Policy from Resolve manually to Overwrite (Customer's data overwrites corresponding Service User). The next ADSync session will successfully synchronize such users.

Search Words

ADSync error

Directory Synchronization

CDI session error

CDI Service

Message User 'Exchange Migration' failed with error: 'Default domain for login names not specified.', 170

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