Article ID: 128482, created on Feb 28, 2016, last review on May 15, 2016

  • Applies to:
  • Plesk Automation 11.5


Cannot change subscription owner with move_subscriptions utility. The following error is thrown:

[root@server ~]# move_subscriptions --subscription_ids=101 --new_account_id=2

2016-02-17 18:12:43.231 DEBUG call method pem.moveSubscriptions({'subscription_ids': [101], 'new_account_id': 2})
2016-02-17 18:12:43.307 DEBUG return {'status': -1, 'error_message': "system exception, ID ''\nUnknown vendor minor code id (0), minor code = 0, completed = NO\n"}
Traceback (most recent call last):
  File "/usr/local/ppa/bin/move_subscriptions", line 27, in <module>
    api.pem.moveSubscriptions(subscription_ids = subscription_ids, new_account_id = new_account_id)
  File "/usr/lib/python2.6/site-packages/poaupdater/", line 164, in __call__
    raise OpenAPIError(resp)
poaupdater.openapi.OpenAPIError: Error during OpenAPI call: system exception, ID ''
Unknown vendor minor code id (0), minor code = 0, completed = NO


The behavior was considered as internal software issue #PPA-3201.


The fix is included in Plesk Automation MU#23.

Instructions on installing PA updates available at How to install PA updates.

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Moving Subscriptions Between User Accounts

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