Article ID: 128421, created on Feb 22, 2016, last review on Feb 22, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

CCP > Microsoft Office 365 tab throws SSL exception error on OA environment with Windows-based Management Node.

Cause

PAU service was restarted, while PEM service was not. After that SSL exceptions started occurring on all requests from APSC to POA-Core-Services. The issue has been reported to the development team as APS-28085: persistent 'SSL Exception' on request to POA-Core-Services after PAU restart.

Example:

Aug 19 22:48:23 PEMMN01 : INF [rest:4 1:18580:4ac4 SAAS 1281360578]: [ HTTP] OUT  192.168.33.131  [0] "GET /poa/subscriptions/32837b7a-2825-4918-88fa-0c5315ad9a20/resources?limit(0,1000) HTTP/1.0"  [0] ""  15ms
Aug 19 22:50:59 PEMMN01 : ERR [openapi:192.168.33.180:42 1:18580:3e24 SAAS 1281369862]: [ APSC] REST Error: POST /aps/2/resources/2a5e44e0-43f2-4cd3-b5c7-207f5fa2af8f/domains code=500: Network error: SSL Exception: error:14092105:SSL routines:SSL3_GET_SERVER_HELLO:wrong cipher returned

APSC still kept "dead" connection, or some its parameters.

Resolution

Please contact your TAM or PTA to trace the status of APS-28085. As a workaround, please restart PAU and PEM services in a proper way:

  1. Stop PEM service
  2. Restart PAU service
  3. Start PEM service

Search Words

Network error: SSL Exception

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