Article ID: 128409, created on Feb 21, 2016, last review on Sep 12, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Business Automation 6.0


Office 365 "Provisioning Tenant for APS application" task is being rescheduled with the following output message:

Operation pending. Provisioning: resource xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx of type 'tenants' ( for APS application 'Microsoft Office 365-6.1-110': Provisioning is being executed by the application
Additional info: Waiting for subscriptions provisioning: SubscriptionId yyyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyy (OfferId xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)


Caused by the software-related issue APSA-12923: "[O365] CSP: Subscription events are removed from the event queue prematurely".

O365 license stuck with In Provisioning state due to the fact, that subscription provisioned event was removed from the queue, but the corresponding subscription entity was not properly removed from the WaitSubscription table of MOSI DB.


Please update Office365 APS to the version 6.3 to prevent the issue.

- for Syndication agreement:

For already existing tasks analyze the XMLPayload logs to check if subscription is provisioned on the MOP side and remove the corresponding record from the WaitSubscription table of the MOSI db.

- for CSP agreement:

Check the following entries in Wildfly server.log:

  1. Initial POST request and corresponding response (trace it by task-56 identifier)

    POST[Reseller Tenant Id]/orders
  2. GET request for subscription status and its response:

    GET[Reseller Tenant Id]/subscriptions/[MS subscription id]
  3. And GET request for subscription events:

    GET[Reseller Tenant Id]/subscription-streams/[Reseller Tenant Id]/Queue_[Queue Id]/pages
  4. In case items set is empty in the response below, there is no event from MS side:

    {"items":[],"object_type":"EventPage","contract_version":"1.1","links":{"completion":{"href":"/[Reseller Tenant Id]/subscription-streams/[Reseller Tenant Id]/Queue_[Queue Id]/pages?token=","method":"GET"}}}

Please contact Odin Technical Support to proceed with these actions.

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