Article ID: 128399, created on Feb 20, 2016, last review on Feb 20, 2016

  • Applies to:
  • Operations Automation

Symptoms

Task related to Global Relay fails:

Task name:  GlobalRelay: Enable archiving for subscription 1234567
Task description:  GlobalRelay: Enable archiving for subscription 1234567
Last execution output:  Error 102: Domain is already registered. [Inner SOAP error. Code: ''. Error: ''. Detail: ''.]

Cause

Domain is indeed registered on back-end of Global Relay service. This should be confirmed by administrators of Global Relay.

Resolution

If the domain is registered in Global Relay, it is needed to cancel corresponding task in Task Manager in order to get service functional in OA. Other blocked tasks should be completed automatically, but status of service in OA will still be Activating.

Reason: when the task was scheduled in OA, record was added to the table globalr_operations. It can be found using the following query:

select * from globalr_operations where subscription_id = 1234567;

To make the service Activated, DB modification is needed. Please contact Odin Technical Support to fix the status.

Search Words

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SOAP Error: Client, [SSL/TLS error]

Status Activating Archive administrator admin@cds-systems.co.uk Recipients 57

task deleted

Error 102: Domain is already registered

Global relay stuck activating

error activating global relay

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