Article ID: 128271, created on Feb 9, 2016, last review on Feb 9, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5


After a Pending Order is cancelled the payment it was paid with becomes Open. Is that normal? Is there a way to change that behaviour?


By cancelling a Pending Order that was paid a Provider or a Reseller declines the service that was paid by that Order. In that case money paid for the service that thus will not be provided is returned to the customer. That a business logic of OBAS that cannot be changed.

Search Words

pending orders

payment reopen

cancel order

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