Article ID: 128247, created on Feb 4, 2016, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

There is a domain named domain.tld registered with EPAG. When under Top > Service Director > Domain Manager > Domains > domain.tld > Contacts info the Import contacts from the Registrar button is pressed, an error message appears. In the problem report attached to the corresponding Action in the Action log EPAG replies with the following

Action  : QUERY
Result  : ERROR
Reason  : invalid template
NRC     : 500010

---------------------------------------------------------------

Your order cannot be processed due to errors. Please resolve
those errors and resend the order.

---------------------------------------------------------------

Other Errors:
220 missing data

---------------------------------------------------------------

Cause

Such behavior was classified as the software issue PBAS-30229. It was fixed in OBAS 4.5.6

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, below is the hotfix for 4.5.5 version.

There is a hotfix for OBAS 4.5.5. Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-dm-epag-4.5.5-43.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-plugin-dm-epag-4.5.5-43.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

Search Words

invalid template

220 missing data

Your order cannot be processed due to errors. Please resolve those errors and resend the order

EPAG

Import contacts from the Registrar

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF