Article ID: 128240, created on Feb 4, 2016, last review on Feb 4, 2016

  • Applies to:
  • Operations Automation

Symptoms

An order to change the service plan failed with an error:

Change Service Plan failed: There is already a Change Order #CHID in Status Completed(CP). This order prohibits the 'Change Plan Period for Subscription' action. Please either cancel conflicting order or wait until it is processed; or contact Provider.

There is indeed an order CHID, which is successfully completed, all the provisioning items have completed status.

Cause

An order to change the service plan was created earlier than order #CHID provisioning completed. Usually it is not possible to place a second change order on the same subscription unless the first one is completed, but there is a bug with id #PBA-57940 ("PlaceResourceUpgradeOrder_API does not detect conflicted upgrade orders") due to which order placement is possible with API.

Resolution

Cancel the current order to change the service plan and place a new one, it is expected to be completed successfully.

Search Words

This order prohibits the 'Change Plan Period for Subscription' action

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