Article ID: 128194, created on Jan 29, 2016, last review on Jan 29, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When accessing Files tab at Customer Control Panel, it throws the error:

Internal error: Unable to logon user (IIS1\user1): (1326) Logon failure: unknown user name or bad password.
Message     Unable to logon user (IIS1\user1): (1326) Logon failure: unknown user name or bad password.
File    Agent.php
Line    238
Type    PleskUtilException

Cause

The user account passwords on IIS side and stored in PSA database are not synchronized.

Resolution

Resync user accounts with the command below:

# /usr/local/psa/bin/repair --synchronize-impersonation-storage -service-node 172.16.0.5

where 172.16.0.5 is the IP address of the affected IIS node.

Search Words

Unable to logon user

Logon failure

unknown user name or bad password

Logon failure: unknown user name or bad password.

file manager does not work

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