Article ID: 128097, created on Jan 19, 2016, last review on Jun 6, 2016

  • Applies to:
  • Operations Automation

Symptoms

Order for provisioning of IIS webspace fails. The following error is shown in GUI:

Execution Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription ==
error_code = 0
error_message = Your request could not be processed because the service that could have processed the request was not found. Please contact your vendor. Details: Number of IIS Web spaces:Number of IIS Shared Application Pools for ASP.NET2:Number of IIS Shared Application Pools.
Subscription #1234567 does not exist

More detailed error can be found in /var/log/poa.debug.log on POA MN:

May 15 13:28:28 pemosscore001 : INF [SYSTEM 1:1964:ab0 OpenAPI]: <<<== Method 'pem.activateSubscription' is executed, with status: { 'error_message' => 'Your request could not be processed because the service that could have processed the request was not found. Please contact your vendor. Details: Number of IIS Web spaces:Number of IIS Shared Application Pools for ASP.NET2:Number of IIS Shared Application Pools.', 'extype_id' => 45, 'module_id' => 'IIS', 'properties' => { 'capacities' => 'Number of IIS Web spaces:Number of IIS Shared Application Pools for ASP.NET2:Number of IIS Shared Application Pools', }, 'status' => -1, }

Cause

The limit of one of capacities on the host has been reached.

Resolution

  1. find what service template this subscription is based on;
  2. check association between the resource Physical hosting (IIS) and provisioning attribute;
  3. check nodes bound to this attribute;
  4. in POA go to Deployment Director > Server Manager > Hardware Nodes > node_name > General > Capacities and check capacities' limits;
  5. to fix the issue, either increase capacity on the host or associate other suitable host(s) with the same provisioning attribute.

Search Words

capacities

ASP.NET

New Reseller Enquiry

Number of IIS Web spaces

Number of IIS Shared Application Pools

error_message = Your request could not be processed because the service that could have processed the request was not found. Please contact your vendor. Details: Number of IIS Web spaces:Number of IIS Shared Application Pools for ASP.NET2:Number of IIS Shared Application Pools.

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