Article ID: 128001, created on Jan 9, 2016, last review on May 20, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Going to CCP > Websites > example.com > File Manager results in the following error:

Error:
Invalid backend configuration.
Readable volumes not available.

Testing FTP access by the website FTP user, the following error is displayed:

[root@web01 ~]# ftp ftp.example.com
Connected to ftp.example.com (203.0.113.2).
220 FTP Server ready.
Name (ftp.example.com:root): ftp_user
331 Password required for ftp_user
Password:
530 Login incorrect.
Login failed.

Cause

The proftpd package installed on the web server is incorrect. OA uses customized proftpd package which has included files to accomodate virtual FTP users, and the login won't work with default proftpd package provided by OS vendor, as it uses the system /etc/passwd file.

Resolution

  1. Backup /usr/local/pem/ftp/ directory.
  2. Remove the native OS proftpd package

    # yum remove proftpd
    
  3. Install the proftpd package provided by Odin

    # yum install proftpd*pem
    

Search Words

to download the skin we have an issue to access within

WebExecutor logon : Login or password incorrect. Server response: "530 Login incorrect."

Invalid backend configuration. Readable volumes not available.

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 5b048d9bddf8048a00aba7e0bdadef37

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