Article ID: 127993, created on Jan 9, 2016, last review on Nov 13, 2016

  • Applies to:
  • Operations Automation
  • Business Automation 6.0

Symptoms

Customer is trying to remove Front Page Extension from their accounts.

The following error can be found in BA > Home > System > Information > Problem Reports:

Report ID       229
Error Code      0x49f35451
Exception Code  0x5224013b
Error Message   Execution Failed: Destroying service of Subscription #1000523 failed: Parallels     Operations Automation error #extype_id #51, module_id #IIS,
FrontPage user not found for web site (srv_id 4500)..
Log File        /usr/local/bm/log/reports/14-11-13_23-02-41_13367.log.gz
Initiator       Task Manager
Creation Time   13-Nov-2014 23:02:41
Sent to Parallels       Yes
Global ID       53309262

An attempt to destroy this subscription (or to remove "FrontPage support" from web hosting settings) fails with the same error:

Destroying service of Subscription #1000222 failed: Parallels Operations Automation error #extype_id #51, module_id #IIS, FrontPage user not found for web site (srv_id 4500)..
Error Code: 0x49f35451. Click here to find a solution
Report ID: 239

Cause

The issue is software related, it`s ID is POA-86909

Resolution

The issue has been submitted to development team as a request with ID POA-86909. Please contact your Account Manager to trace its status.

Please contact Odin Technical Support to get the workaround applied.

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