Article ID: 127992, created on Jan 9, 2016, last review on Jan 9, 2016

  • Applies to:
  • Operations Automation

Symptoms

Order fails with the error:

The last error - "Service Creation Failed: Parallels Operations Automation error #extype_id #35, module_id #SaaS, APS resource for '/aps/2/application/subscriptions' with id '1002875' was NOT registered. Error code: 500.. Service Creation Failed: Parallels Operations Automation error #extype_id #35, module_id #SaaS, APS resource for '/aps/2/application/subscriptions' with id '1002875' was NOT registered. Error code: 500.".

in poa.log one might see that the following DB query fails:

DBG [task:2752964:42007 RequestProcessor-10686 pau 858910977]: com.parallels.pa.service.db.ejb.DBServiceBean Executing non-locking query: ' SELECT aps.app_id AS app_id, aps.app_ver AS app_ver  FROM aps_package ap JOIN aps_packages aps ON aps.uuid = ap.uid WHERE ap.uid =  ?'. Parameters: [1dfb2a49-4b96-4d8f-80d4-a284e9b0793f] [sqlpid: -1]
DBG [task:2752964:42007 RequestProcessor-10686 pau 858910977]: com.parallels.pa.service.db.db_serviceImpl Failure in DBService
javax.ejb.EJBTransactionRolledbackException: could not extract ResultSet

Cause

Error happens because of failed import of one or several aps 1.2 packages (skins). There were empty uuid in corresponding records of aps_packages table.

This behavior has been reported as the software issue: #APS-21946: "APS2 is not functional if there are empty uuids in aps_packages table (MS SQL 2014)" and fixed in OA version 6.0 update 5.

Resolution

The issue is fixed in 6.0.5 update of the Odin Automation platform. Please, consider upgrading your installation to OA 6.0 update 5 or newer version.

Search Words

APS resource for '/aps/2/application/users'

aps

APS resource for '/aps/2/application/dns-zone' with id '41497' was NOT registered

#extype_id #35, module_id #SaaS, APS resource for '/aps/2/application/mail-mailbox' with id '5851' was NOT registered. Error code: 500..

aps/2/application/dns-zone

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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