Article ID: 127965, created on Jan 5, 2016, last review on Jan 5, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Add Domain and Add subdomain buttons are missing in CP for a Plesk domain subscription.

Cause

The subscription has no hosting.

Resolution

Enable Web hosting for the subscription. If web hosting is disabled in the subscription hosting plan under Top > Billing Director > Product Manager > Hosting Plans > Hosting plan name > Plesk platform setup, please enable it in the plan first, then upgrade the subscription in question to the latest version of the plan and enable web hosting for it.

Please notr that Physical Hosting Type could be changed only to Physical hosting from other types, but not vice versa.

Cause

Limits for the Plesk domain are reached as can be checked under Top > Service Director > Plesk Manager > Domains > Plesk domain name > Number of Domains or Number of subdomains

Resolution

Buy more domains or subdomains from CP > Account > Buy resources.

Search Words

Number of Domains

hosting type

add domain

Number of subdomains

no hosting

add subdomain

physical hosting

web hosting

Cannot add new domain to subscription

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