Article ID: 127869, created on Dec 25, 2015, last review on Dec 25, 2015

Symptoms

An attempt to upgrade Plesk to version 12 fails with the following error:

    Unable to execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\websrvmng.exe" - configure-plesk-website:
     A specified logon session does not exist. You may already have been terminated. (Exception from HRESULT: 0x80070520)
     In Microsoft.Web.Administration modules
     Exception type: System.Runtime.InteropServices.COMException
        at Microsoft.Web.Administration.Interop.IAppHostMethodInstance.Execute ()
        at Microsoft.Web.Administration.Binding.AddSslCertificate (Byte [] CertificateHash, String certificate gates name)

        at Microsoft.Web.Administration.BindingManager.BindingTransaction.Commit ()
        at Microsoft.Web.Administration.BindingManager.Save ()
        at Microsoft.Web.Administration.ServerManager.CommitChanges ()
        at ServerManagerFactory.commit ()
        at IISServerManager.commit (IISServerManager *)

If you run mentioned command manually it fails with the same error.

Cause

Such situation may take a place when system cannot recreate Plesk certificate in IIS > Certificate.

Resolution

  1. Make sure that httpsd.pem files exists in C:\Program Files (x86)\Parallels\Plesk\admin\conf.

  2. Reconfigure Plesk site with Plesk Reconfigurator utlity: Plesk Reconfigurator > Repair Plesk installation > Plesk Services

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