Article ID: 127842, created on Dec 24, 2015, last review on Dec 24, 2015

  • Applies to:
  • Business Automation

Symptoms

When a customer opens the screen Customer CP -> Account -> Subscriptions subscriptions names and ID's are shown as text not as links. What is causing this issue?

Cause

Most possible reason is incorrect customization.

Resolution

Check the customization for the Subscription_GetMyWin.xml file (usr/local/bm/customization). Make sure original (system) files /usr/local/bm/conf/wnd/BM/customization/Subscription_GetMyWin.xml and usr/local/bm/conf/wnd/BM/customization/Subscription_GetMyWin.xml were not modified manually.

Search Words

Subscription Management screen

cant not renew subscription

subscription links

Unable to manage subscriptions in customer portal

subscriptions list on CCP is static - without links to individual subscriptions

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