Article ID: 127842, created on Dec 24, 2015, last review on Dec 24, 2015

  • Applies to:
  • Business Automation


When a customer opens the screen Customer CP -> Account -> Subscriptions subscriptions names and ID's are shown as text not as links. What is causing this issue?


Most possible reason is incorrect customization.


Check the customization for the Subscription_GetMyWin.xml file (usr/local/bm/customization). Make sure original (system) files /usr/local/bm/conf/wnd/BM/customization/Subscription_GetMyWin.xml and usr/local/bm/conf/wnd/BM/customization/Subscription_GetMyWin.xml were not modified manually.

Search Words

Subscription Management screen

cant not renew subscription

subscription links

Unable to manage subscriptions in customer portal

subscriptions list on CCP is static - without links to individual subscriptions

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