Article ID: 127839, created on Dec 24, 2015, last review on Dec 24, 2015

  • Applies to:
  • Operations Automation
  • Business Automation


OACI service plans are configured and published in the Online Store, however they are not displayed:


The errors similar to below are written to store.log:

ERROR: Can't find any res_rate for
ERROR: Can't find res_rate for resID=c2u.RAM-hours
ERROR: Can't find any res_rate for resID=c2u.cpu-hours
ERROR: Can't find res_rate for resID=c2u.bandwidth


Incorrect screen is used for the OACI APS Service Plan purchase scenario.


Change the screen template to APS_SERVICE and remove the template PACI_SCREEN (which is used for the legacy PACI service plans).

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Can't find res_rate for resID

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