Article ID: 127819, created on Dec 22, 2015, last review on Dec 22, 2015

  • Applies to:
  • Operations Automation 6.0

Symptoms

A sales or cancellation order fails:

Removing of Service of Subscription #1010101 is failed. Stop service of Order Item #12321 failed. Service Destroyed: Removing of Service of Subscription #1010101 is failed. Stop service of Order Item #12321 failed.

Corresponding pem.disableSubscription or pem.enableSubscription methods fail with the following error in /var/log/poa.log:

Dec 22 11:32:13 mn.local : INF [openapi:10.8.1.56:1851 1:13186:e88a8b70 SAAS 488525213]: [ writeAccessLog] OUT  10.8.1.73:6308  [0] "PUT /aps/2/resources/8b687867-ebc7-436c-b647-95b74d069190/disable HTTP/1.0"  [1] "204 No Content"  4465ms
Dec 22 11:32:13 mn.local : ERR [openapi:10.8.1.56:1851 1:11602:eb4a4b70 lib 488525213]: [SDK::DisableSubscriptionObserver::onDisableSubscription] ExSystem: module_id:'Common', ex_type_id:'1',Message:'Internal error: APS suspendable resource '8b687867-ebc7-436c-b647-95b74d069190' was NOT disabled.', deprecated_codes = (0, 0), properties = { reason: 'APS suspendable resource '8b687867-ebc7-436c-b647-95b74d069190' was NOT disabled', }

aps-php-runtime package was recently upgraded on the corresponding APS endpoint to 2.1-310 version:

[root@endpoint ~]# rpm -q aps-php-runtime
aps-php-runtime-2.1-311.noarch

Cause

A change in aps-php-runtime leads to incorrect handling of enable/disable REST requests.

Resolution

Update aps-php-runtime on APS endpoint to a newer version, available here: PHP Runtime Library

Search Words

APS suspendable resource '8b687867-ebc7-436c-b647-95b74d069190' wa s NOT disabled. Response code: 204

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