Article ID: 127796, created on Dec 18, 2015, last review on Mar 16, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

A cancellation order fails with the following error:

Removing of Service of Subscription #1010101 is failed. Deletion service of Subscription #1010101 failed. 

There is an event with negative result:

OrderItemID=9384177; IssuedSuccessfully=0; Message=Removing of Service of Subscription #1010101 is failed. Deletion service of Subscription #1010101 failed.

Corresponding openapi call in /var/log/poa.log ends with:

DBG [openapi:192.168.133.9:960211 1:11562:a44a6b70 lib ]: CORBA_OTHER <0> IDL:Plesk/RemoveDNSRecordObserver:1.0::onRemoveDNSRecord
...
DBG [UI:8e758815:28973916:1448439724450 RequestProcessor-561328 pau ]: com.parallels.pa.service.dns.DNSBaseManagerImpl Entering getDNSRecord, record_id: 272838
DBG [openapi:192.168.133.9:960211 RequestProcessor-561328 pau ]: com.parallels.pa.corba.ServiceInvoker Rethrowing ready-to-use exceptionPlesk.ErrorHandling.dns.NoSuchDnsRecord: IDL:Plesk/ExSystem:1.0
        at com.parallels.pa.service.dns.ejb.DNSBaseManagerBean.getDnsResourceRecord(DNSBaseManagerBean.java:257) ~[dns-ejb.jar:na]
        at sun.reflect.GeneratedMethodAccessor112.invoke(Unknown Source) ~[na:na]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.7.0_55]
        at java.lang.reflect.Method.invoke(Method.java:606) ~[na:1.7.0_55]

Cause

Database inconsistency related to DNS records for deleted VPS causes the failure. The issue is recognized under internal ID POA-99386.

Resolution

The issue has been fixed in OA 6.0.7.

If the issue occurred on your environment, it is necessary to apply workaround via DB modification. Please contact Odin Technical Support to resolve the situation.

Search Words

Destroying service of Subscription failed

DNSBaseManagerBean.getDnsResourceRecord

проблема с ордером

ErrorHandling.dns.NoSuchDnsRecord

фэйлится ордер

'DnsReverseZoneMutator', 'error_message': 'ARJUNA016081: The transaction implementation threw a RollbackException'

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ip адрес

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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