Article ID: 127775, created on Dec 16, 2015, last review on Dec 16, 2015

  • Applies to:
  • Plesk Automation

Symptoms

On attempt to create a staff member the task Create the user account with the username "longusername@example.com" fails with the error:

The username length exceeds 20 characters.

Cause

This is software issue PPA-2846: staff member user name longer than 20 characters is not supported in Plesk Automation.

Resolution

This issue is planned to be fixed in future product updates. Please avoid using user names for staff members exceeding 20 characters in length.

Search Words

unable to create a staff member

The username length exceeds 20 characters.

cannot create a staff member

e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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