Article ID: 127769, created on Dec 16, 2015, last review on Dec 16, 2015

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Command panel-migrator transfer-accounts config.ini fails with the following output:

    [ERROR] restore| Failed to perform an action on client 'client1': Time out: waiting for provisioning customer to Plesk
    [ERROR] restore| Time out: waiting for provisioning of customers, 1 out of 1 customer(s) were not provisioned to Plesk
    [INFO] restore/client1.example.com| Create subscription 'client1.example.com' of client 'client1' (plan 'Plan04_15GB')
    [INFO] restore| Wait until all subscriptions are in active state in PPA.
    [INFO] restore| Check Apache configuration on PPA

in /opt/panel-migrator/logs/panel-migrator.debug.log the following records may be found:

    Client 'client1'

    error: Time out: waiting for provisioning customer to Plesk

    Subscription 'client1.example.com'
    error: Failed to migrate client of this subscription.

Cause

Migration was run from Plesk 11.5 to Plesk Automation 11.1.

Resolution

Migration from Plesk 11.5 to Plesk Automation 11.1 is not supported. Upgrade your Plesk Automation to the lates version first.

Search Words

1 out of 1 customer(s) were not provisioned to Plesk

error: Failed to migrate client of this subscription.

Time out: waiting for provisioning of customers

migration failed

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