Article ID: 127761, created on Dec 15, 2015, last review on Jun 7, 2016

Symptoms

Some offers are discontinued and you need to stop selling these offers.

Resolution

Discontinued Offer

To stop selling the discontinued offer A, you need to make all Service Plans of the offer unpublished: A Trial, A, A with Add-ons.

For example, you need to stop selling the Office 365 Small Business discontinued offer.

To do this, perform the following actions for the Office 365 Small Business Trial, Office 365 Small Business, and Office 365 Small Business with Add-ons Service Plans:

  1. Log in to your Provider Control Panel.
  2. Go to Products > Service Plans.
  3. Select the required Office 365 Service Plan.
  4. Select the Publication Settings tab.
  5. Click Edit.
  6. Set Published to No (the checkbox is clear).
  7. Click Save.
  8. Go to Products > Online Store, select the required online store, and click Synchronize Now.

Important: Use your offer catalogue to obtain the list of discontinued offers.

Discontinued Add-on Offer

To stop selling a discontinued add-on offer, you need to make all Resource Rates of the offer unpublished.

For example, you need to stop selling the Power BI for Office 365 Add-On for E3/E4 discontinued add-on offer.

To do this, perform the following actions for the Office 365 Enterprise E3 Trial, Office 365 Enterprise E3, Office 365 Enterprise E3 with Add-ons, Office 365 Enterprise E4 Trial, Office 365 Enterprise E4, Office 365 Enterprise E4 with Add-ons Service Plans:

  1. Log in to your Provider Control Panel.
  2. Go to Products > Service Plans.
  3. Select the required Office 365 Service Plan.
  4. Select the Resource Rates tab.
  5. Select the Power BI for Office 365 Add-On for E3/E4 Resource Rate.
  6. Click Edit.
  7. Modify the following settings:

    • Set Show in Store to No (the checkbox is clear).
    • Set Show in CP to No (the checkbox is clear).

    Click Save.

  8. Go to Products > Online Store, select the required online store, and click Synchronize Now.

Important: Use your offer catalogue to obtain the list of discontinued add-on offers.

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