Article ID: 127747, created on Dec 11, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

In RCC when under Top > Account Director > Subscription Manager > Subscriptions > Subscription Name > Billable Items > Licenses a license is clicked on the following message emerges

The Requested Object Cannot be Found
Sorry, the object you are trying to view doesn’t exist. Please go back.

The subscription in question was created on a Provider's plan copied by the Reseller. The license was configured by the Provider.

Cause

It is by design that Provider and Resellers do not see license plug-in settings and license details of each other. A Reseller can add his own license plug-in, if Provider allows that in the Resller's config, and get full control on both the plug-in settings and licenses issued.

Nevertheless, the error message should not appear. Such behavior was classified as the software issue PBAS-30165 and was fixed in OBAS release 4.5.6.

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Search Words

The Requested Object Cannot be Found

reseller license

Sorry, the object you are trying to view doesn’t exist. Please go back.

license plug-in

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