Article ID: 127717, created on Dec 8, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Steps to replicate:

  1. Top > Account Director > Customer Manager > Customers > Click Account (e.g. #123 Mr. John Smith) > Log in to CP > Account tab > Buy new services

    Store will show "You are logged in as CUSTOMER" (Mr. John Smith).

  2. Top > Account Director > Customer Manager > Customers > Click another Account (e.g. #345 Ms. Jane Williams) > Log in to CP > Account tab > Buy new services

    Store will show "You are logged in as PREVIOUS_CUSTOMER" (Mr. John Smith) instead of CUSTOMER (Ms. Jane Williams).

Cause

Such behavior was classified as the software issue PBAS-30190. It was fixed in OBAS 4.5.6

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

As a workaround, please log off from the store after you finished operations on behalf of a certain customer before logging in to the store as a next customer.

Search Words

Buy new services

OBAS Store Session

Store

previous customer

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