Article ID: 127685, created on Dec 3, 2015, last review on Nov 7, 2016

  • Applies to:
  • Business Automation 6.0

Symptoms

Provider can not open Sales Order in the PCP, the following error appears:

Failed to parse input document

The following data can be found in the logs:

[15-10-08 16:17:27.775 UIWorker    RQ6067899 TH14960 ERR] Entity: line 6: parser error : EntityRef: expecting ';'
[15-10-08 16:17:27.775 UIWorker    RQ6067899 TH14960 ERR] BezeqInfraProvision=1):"><ui:pointer href="http://...@gmail.com&admin_given_name
[15-10-08 16:17:27.775 UIWorker    RQ6067899 TH14960 ERR]                                                                                ^

Cause

Error is caused by the internal issue #PBA-67259 (parser error on order general screen in case error text contains http:// and & sign).

It appears due to long Processing comment that came from OA side due to failed task, and that has URLs in it.

Resolution

As a workaround you may find and fix failed task on OA side and resubmit Sales Order via API. After resubmit Provisioning Item processing comment will change, it will become possible to open the order.

The bug is fixed in OSA 7.1.

Search Words

failed to parse input document

cannot view order details - failed to parse input document

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