Article ID: 127618, created on Nov 30, 2015, last review on Jul 4, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Cannot disable subscription with domain alias:

    You cannot disable DNS zone "examplealias.com", while alias "examplealias.com" is synchronized with the primary domain "example.com". 
    
  2. Cancellation order provisioning in Plesk Automation billing fails with error like:

    "Removing of Service of Subscription #77 is failed. Stop service of Order Item #1692 failed.".
    Please check the "Provisioning item" (details) and the last items of the "Service Status History" (details) of the associated subscriptions for more details. As soon as you fix the problem, resubmit this order for provisioning.
    
  3. Following error appears in /var/log/poa.debug.log:

    Jun 11 22:55:29 pa115mn : INF [openapi:192.168.1.10:70404 1:24148:f680fb70 OpenAPI]: <<<== Method 'pem.disableSubscription' is executed, with status: { 'error_message' => 'You cannot disable DNS zone "example.com", while alias "example.net" is synchronized with the primary domain "example.com".', 'extype_id' => 21, 'module_id' => 'PleskIntegration', 'properties' => { 'alias' => 'example.net', 'primary_domain' => 'example.com', }, 'status' => -1, }
    

Cause

The behavior was considered as internal software issue #PPA-2983.

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

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Workaround

Uncheck the option "Synchronize DNS zone with the primary domain" in hosting settings of domain alias "examplealias.com" before disabling subscription.

Search Words

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