Article ID: 127514, created on Nov 22, 2015, last review on Feb 2, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

When removing a domain the following message is displayed in UI

An unforeseen error occurred. Please contact user@test.com.
Error ID: 1434884023314 

The following line appears in /var/log/poa.log on the management node:

Caused by: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "identities_uni0"
Detail: Key (login)=(login@domain.tld.deleted) already exists.

The issue may also manifest itself during subscription removal in Business Automation, the following error is faced upon pressing 'Destroy' button:

Destroying service of Subscription #1000321 failed: Parallels Operations Automation error #1: org.hibernate.exception.ConstraintViolationException: could not execute statement.
Error Code: 0x49f35451. Click here to find a solution
Report ID: 10391"

Cause

Internal issue POA-95311 has been filed regarding such behavior.

Resolution

Please contact PTA/TAM to trace the status of POA-95311. As a workaround please remove either of the users, user@test.com.deleted from customer A or user@test.com from customer B, then attempt to remove the domain again. If Users tab is not available, pem.removeUser API call can be used.

Search Words

Error ID: 1443039384503

0x49f35451

identities_uni0

Unable to remove domain quantumtek.com.au

could not execute statement constraintviolationexception

pem.removeDomain

Destroying service of Subscription #1004810 failed

domain doesnt delete

executedactions = pcp.domain.delete.PDomainDelete; event1234submit = doDelete; optimizeit = yes; action = pcp.domain.delete.PDomainDelete; domain_id = 16166; bw_id = d633fef68ca903b6d0aa64a82e59ac19; hashcode = 1cc8d4c6; referer = branding-6-my.ozhosting.com; _target = ; never_used_param = x; antiback_token = 531514633;

Error ID: 1447191063188

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 198398b282069eaf2d94a6af87dcb3ff 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328

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