Article ID: 127376, created on Nov 10, 2015, last review on Feb 15, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

Sympthom 1:

When adding new domain alias the task Sync the DNS zone 'Alias-example.com' (where Alias-example.com is a domain alias name) fails with the error:

You cannot add DNS records to DNS zone "Alias-example.com", while alias "Alias-example.com" is synchronized with the primary domain "example.com".

Sympthom 2:

On attempt to add a custom TXT record to the DNS zone of a parent domain the following error message is shown:

Cannot add duplicate dns record for 'example.com.' on different domains.

Cause

Sympthom 1:

Cause 1:

The parent domain starts with lower-case symbol and domain alias starts with upper-case symbol. The domain alias is being created with option Synchronize DNS zone with the primary domain.

This is caused by the software issue #PPA-2915.

Cause 2:

There is a custom TXT record in the parent domain which is longer than 255 symbols.

This is caused by the software issue #PPA-2912.

Sympthom 2:

The webspace name contains upper-case symbols and has a domain alias that was created with option Synchronize DNS zone with the primary domain

This is caused by the software issue #PPA-2915.

The fix is included in Plesk Automation MU#20.

Resolution

Install latest PA updates according to the article.

Search Words

You cannot add DNS records to DNS zone

Cannot add duplicate dns record

cannot add txt record

cannot create domain alias

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

Email subscription for changes to this article
Save as PDF