Article ID: 127362, created on Nov 9, 2015, last review on Jun 11, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

When trying to add a new service node the following error is shown:

The Linux platform installed on the remote host 'host1.tld' is not supported. Please, check the documentation for the list of supported platforms.

where host1.tld is a hostname or IP address of the service that is being added. However, the operating system running on the service nodes is in the list of the supported operating systems:

Cause

Non-root user account is used to add the service node. New service nodes have to be added with root credentials. The incorrect error reporting has been considered as a software issue #PPA-2913 and will be fixed in future product updates.

Resolution

Use root account to add a service node.

Search Words

cannot add service node

The Linux platform installed on the remote host 'ns12.fltg.com' is not supported. Please, check the documentation for the list of supported platforms.

is not supported

The Linux platform installed on the remote host is not supported

Please, check the documentation for the list of supported platforms

unsupport os

unable to add service node

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