Article ID: 127333, created on Nov 4, 2015, last review on Nov 4, 2015

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Domain.com contains a brand and gets automatically redirected in browser from https://domain.com to https://www.domain.com

How to disable such redirection?

Cause

This is controlled by Web prefix for Customer Domains activation parameter of branding service template:

POA > Products > Service templates > template_name > Parameters tab > under 'Branding Apache' resource

Resolution

To disable such redirection, delete www from Web prefix for Customer Domains. It will be applied only to new domains created on this service template.

If you need to fix it for existing domain, please contact Odin technical support.

Please, do not mix it with another parameters called Web prefix for Provider Domains - it is used for Instant Access URL only.

Search Words

cancel redirection

www in brand

Domain prefix works incorrectly

configure brand

ac82ce33439a9c1feec4ff4f2f638899 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 5b048d9bddf8048a00aba7e0bdadef37

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