Article ID: 127331, created on Nov 4, 2015, last review on Nov 4, 2015

  • Applies to:
  • Operations Automation

Symptoms

Such error can appear if we customer tries to cancel the issued subscription, cancellation order will fail:

Object does not exists in system: object name - "null"; object type - "null"; object owner - "undetermined"; object owner type - "undetermined"
Error ID: 1401934920851 

in poa.debug.log

Jun  5 13:01:44 mn : DBG [UI:325469e8:1401937304904 1:11322:f27e3b90 Kernel]: STMT [Con: 12744, 0xee5eda98 txn:2311304] ' SELECT  logfile_id, todo, todo_status, dir_path, mask_type, file_mask, scheduled_task_id FROM logfiles WHERE service_id =  ? AND dir_path =  ? AND mask_type =  ? AND file_mask =  ?'($0 = 55, $1 = '/var/www/vhosts/2/100933/log', $2 = 'x', $3 = 'xferlog')
Jun  5 13:01:44 mn : DBG [UI:325469e8:1401937304904 1:11681:f40feb90 lib]: [txn:2311304 proclog::Service_impl::findFile] {module_id="LogManager"; code="1"} '/var/www/vhosts/2/100933/log/xferlog': There is no such logfile registered on the service 55

The same errors and log output can be observed in attempt to create FTP user.

Cause

A record for 'xferlog' log belong to such webspace is missing in POA database:

plesk=> select * from logfiles where dir_path like '%100933%';
logfile_id | service_id | dir_path | mask_type | file_mask | fmt | native_format_preamble | ascn_key | todo | todo_status | scheduled_task_id | case_sens
------------+------------+----------+-----------+-----------+-----+------------------------+----------+------+-------------+-------------------+-----------
(0 rows)

Such behavior was confirmed as software-related issue POA-79824.

Resolution

Contact Odin Technical Support.

Search Words

There is no such logfile

There is no such logfile registered on the service

There is no such logfile registered on the service 84

cannot find log service

access_log

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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