Article ID: 127329, created on Nov 4, 2015, last review on Nov 4, 2015

  • Applies to:
  • Business Automation 6.0

Symptoms

Account stopped after every Daily Billing process and put to "Credit Hold". What can be the reason?

Cause

Account has the following setting configured in the Credit Terms: Due Period 16

According to the BA Control Panel context help,

Due Period (days) The field displays the number of days between the invoice date creation and the last date when invoice is expected to be paid.

Account has Invoice issued more than 16 days ago after some order provisioning, and payment is not completed yet.

Resolution

Provider needs to verify if Account has unpaid Invoices in the Home - Operations - Documents with ended Due period.

Search Words

account falls in "credit hold"

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