Article ID: 127309, created on Nov 3, 2015, last review on Nov 3, 2015

  • Applies to:
  • Business Automation 6.0

Symptoms

Default OACI VPS plans (Broze, Silver, Gold VPS) are absent on the installation. Why?

Cause

The plans are created by the BA task "Initialize PACI". Check if it was executed, most probably it is in the failed status:

Home > System > Settings > Events > Initialize PACI > Event Log

If you see the task failed with an error message:

Execution Failed: ERROR: insert or update on table "UpsellCategory" violates foreign key constraint "UpsellCategory_CategoryID"
DETAIL: Key (CategoryID)=(2) is not present in table "StoreCategory".

it means the cause is the bug with id #PBA-67591 ("Initialize PACI" can fail).

Resolution

Please contact Odin Support Team to assist with the resolution.

Search Words

plan

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