Article ID: 127307, created on Nov 3, 2015, last review on Oct 11, 2016

  • Applies to:
  • Business Automation


There is an invoice (billing order) released for the trial subscription. Why did it happen?


Trial subscriptions are billed for resource overusage exactly the same way as the subscriptions on the ordinary periods - at the end of period resource overusage fees are calculated according to the resource rate prices.


For the trial period to be completely free, not only zero recurring prices for the subscription period are required, but also zero resource rate overuse fee. You can setup resource rate periods:

Home> Products> Service Plans> #ID > Resource Rates > resource > Resource Rate Periods

so that overuse fee on trial period would also be zero.

Subscriptions synchronization is required for changes to apply to already created trial subscriptions.

Search Words

PACI invoice sent on trial


198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF