Article ID: 127303, created on Nov 2, 2015, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Custom attributes assigned to a dedicated server subsciption are detached during the subscription hosting plan change or upgrade.

Cause

Such behavior was classified as the software issue PBAS-30163 and was fixed in OBAS 4.5.6 release.

Resolution

To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, below is the hotfix for 4.5.5 version.

To apply a hotfix for 4.5.5 release, please download a 32-bit or a 64-bit package and install it by running

for 32-bit OS

# rpm -Uhv billing-4.5.5-36.swsoft.i386.rpm
# service hspcd restart

for 64-bit OS

# rpm -Uhv billing-4.5.5-36.swsoft.x86_64.rpm
# service hspcd restart

Please note that the hspcd service restart will cause OBAS downtime for less than 5 minutes.

Search Words

cusom atributes from subscruption are removed after update hosting plan

Custom attributes

Clearing "Custom Attributes"

dedicated server

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